How to modify your reservation

To modify, call:
1855 437 8996
and have on hand the following information →
Hours of Operation:
24 hours, 365 days a year
  1. Complete name of the traveler
  2. Record locator
  3. Confirmation code (which you received via email)

Rules that apply on all modifications

  • All modifications are subject to availability.
  • All modifications are subject to additional costs that may apply depending on the changes made and the date you request them.

Modifications for flight + hotel package reservations

  • Modifications have to be requested at least 48 hours before your trip begins.
  • All flight itinerary changes are subject to additional costs.
  • Airline tickets are nonrefundable and cannot be reassigned to a different person or airline, except in case of passenger death.
  • Hotel reservations cannot be changed to a destination different from the flight itinerary destination.
  • You can add but not eliminate passengers from the flight reservation.
  • You cannot shorten the trip duration.

Modifications for hotel reservations

  • Penalties may apply depending on de date you request a modification.
  • If the changes you request result in a lower price reservation, we will refund you the difference, applying a 10% administration fee based on the amount to refund.
  • To keep the discount rate on a travel deal reservation, the changes you make have to meet the travel deal's valid dates and restrictions (if any). On the contrary if your reservation has normal rates and you want to change it so it meets a travel deal's valid dates, you have to cancel it (hotel cancellation policy applies) and make a new reservation.

Modifications for flight reservations

  • Modifications have to be requested at least 48 hours before the specified departure date and time.
  • All flight itinerary changes are subject to additional costs.
  • Airline tickets are nonrefundable and cannot be reassigned to a different person or airline, except in case of passenger death.
  • All changes apply to all passengers in the flight reservation. It is not possible to modify some passengers only.

Modifications for transfer reservations airport - hotel

  • Modifications have to be requested at least 24 hours before the specified departure date and time.
  • If your flight itinerary changes or is delayed, contact us as soon as possible to reschedule your transportation.
  • If the changes you request result in a lower price reservation, we will refund you the difference, applying a 10% administration fee based on the amount to refund.

Modifications for travel insurance

  • They must be requested at least 48 hours before the start of the trip.
  • Additional charges apply for all date changes.